Privacy Policy

Information We Collect

We collect information you provide directly to us, such as when you:

• Make a reservation or book our services
• Register for our loyalty program
• Contact us for customer service
• Subscribe to our newsletter
• Participate in surveys or promotional activities

Personal Information may include:

• Name, email address, and phone number
• Billing and shipping addresses
• Payment information
• Stay preferences and special requests
• Communication records with our staff

How We Use Your Information

We use the information we collect to:

• Process your reservations and provide hotel services
• Communicate with you about your stay and our services
• Send you promotional materials and special offers (with your consent)
• Improve our services and customer experience
• Comply with legal obligations and protect our rights
• Prevent fraud and enhance security

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Safety and Security: To protect the safety of our guests, staff, and property

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission
• Secure servers and firewalls
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Staff training on privacy and security practices

Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help us:

• Remember your preferences and login information
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality and performance

You can control cookie settings through your browser preferences, but disabling cookies may affect website functionality.

Your Rights

Under Canadian privacy laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal requirements)
• Withdraw consent for marketing communications
• File a complaint with privacy regulatory authorities

To exercise these rights, please contact our Privacy Officer using the information provided below.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Factors affecting retention periods include:

• The nature of the information and its sensitivity
• Legal and regulatory requirements
• Potential for legal claims
• Business and operational needs

Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.